Our replacement promise, and how to return an eligible item.
Last updated: 6 August 2026
We want every guard to fit perfectly. If something is wrong with your order, this policy explains when it qualifies for a return or free replacement, and how to request one. For how money is returned, see our Refund Policy.
You may request a return or replacement if the item:
Requests must be raised within 7 days of delivery.
For eligible cases we will first arrange a free replacement of the same product. If a replacement is unavailable or you prefer a refund, we will process a refund as per our Refund Policy.
To qualify, please keep the product and its packaging. For damaged or defective items, a short photo or video helps us resolve your request quickly. Items that have been used or installed without any defect are not eligible for return.
Email support@trustinonline.in with your order number, the issue, and photos where relevant, or reach us via our Contact page. Our team will confirm eligibility and arrange pickup or replacement. There is no return shipping cost to you when the return is due to our error (damaged, defective or wrong item).
Products that are undamaged and simply no longer wanted after installation, or requests raised after the 7-day window, are not eligible for return or replacement.